Refunds & Returns, Mega Vape Shop Australia

At Mega Vape Shop Australia, customer satisfaction is our priority. Our Refunds & Returns Policy is designed in line with the Australian Consumer Law (ACL), which entitles you to a repair, replacement, or refund if your purchase is faulty, damaged, or not as described. Please review the details below to understand your rights and how we process returns.

No Returns for Change of Mind

We are unable to offer refunds or exchanges for change of mind, incorrect product choice, or if you no longer want the item. To avoid disappointment, we encourage you to read product descriptions carefully before purchasing. If you need assistance in choosing the right product, our customer service team is here to help before you place an order.

Items That Arrive Damaged, Faulty, or Incorrect

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery. Depending on the situation, you may be entitled to a repair, replacement, or refund. To speed up the process, we may request photos or videos showing the issue.

Warranty Support

Some products may include a manufacturer’s warranty, which varies by brand and product type. In the event of a warranty claim, the item may need to be inspected by Mega Vape Shop Australia or the manufacturer before a replacement or repair is approved. Please ensure you keep your proof of purchase, as this is required for all warranty claims.

Conditions for Returning Products

To be eligible for a return, items must be:

  • Returned in their original packaging

  • Complete with all manuals and accessories

  • Accompanied by valid proof of purchase

⚠️ Due to health and hygiene regulations, e-liquids, disposable vapes, and any opened or used items cannot be returned unless they are proven faulty.

How to Start a Return

If you need to return a product, please contact us via email or livechat with your order number, product details, and reason for return. Our support team will provide instructions on where and how to send your item. Unless your item is faulty or supplied in error, customers are responsible for return shipping costs.

Refund Timeframes

Once we receive and inspect the returned product, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.

Need Help with Returns?

If you believe you are eligible for a refund, repair, or replacement, please get in touch with our friendly support team:

 

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