Privacy Policy, Mega Vape Shop Australia

At Mega Vape Shop Australia, we take your privacy seriously and are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your information when you browse our website, make a purchase, or engage with our services.

Information We Obtain

When shopping with us online, we may collect personal details such as your name, date of birth (to verify you are over 18), address, email, and phone number. For payment processing, we securely handle billing details and credit/debit card information through trusted gateways. If you create an account, we store your login details, order history, and preferences.

We may also collect technical information such as your IP address, browser type, device details, and browsing behaviour, using cookies and analytics tools to improve site performance.

How We Collect Data

We obtain your information when you:

  • Place an order through our website

  • Register for an account or loyalty program

  • Contact us via email, phone, or online forms

  • Subscribe to newsletters or promotions

In addition, we automatically gather information through cookies, tracking tools, and analytics to enhance your online shopping experience.

How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Verify age in line with Australian vaping regulations

  • Provide customer service and support

  • Improve our website, products, and services

  • Send promotional updates (only if you opt-in)

  • Fulfil our legal and compliance obligations

Sharing of Information

We only share your personal details with trusted third parties such as payment processors, shipping partners, and marketing platforms, where necessary to complete your purchase or provide our services.

In some cases, we may be required to disclose information to government authorities or regulators in compliance with Australian law. We never sell or rent customer information to third parties.

Protecting Your Data

At Mega Vape Shop Australia, we employ SSL encryption, secure payment gateways, and restricted access protocols to protect your personal data. We take reasonable steps to prevent loss, misuse, unauthorised access, or disclosure of your information.

Cookies & Tracking

Our website uses cookies to ensure a smooth and personalised browsing experience. Cookies help us remember preferences, measure performance, and improve marketing efforts. You may disable cookies via your browser, but please note that certain website functions may not operate correctly without them.

Access & Updates

You have the right to access and correct the personal data we hold about you. To update your details or request access, please contact our support team using the details provided below.

Marketing Preferences

We will only send you marketing messages if you have chosen to receive them. You can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly.

Overseas Data Storage

Some of our service providers may store or process information outside of Australia. In such cases, we ensure that your data is protected under the Australian Privacy Principles or equivalent safeguards.

Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

Contact Us

For questions, feedback, or complaints about how we handle your personal information, please reach out via livechat or our email below

📧 Email: support@megavapeshop.com.au